There are many ways to impress your customers and to make that experience last in their memories, too. Here are some tips:
- Be aware that you have very little time to make a lasting impression – you only have about half a minute to make a lasting first impression, so tailor your methods accordingly be sure to have your storefront dressed with lighted sign cabinets that describe who you are and the services you provide;
- Pay attention to customer preferences – create a website that is easy to navigate and where your visitors and customers can easily find what they are looking for. Make shopping easy in your physical shop, too – welcome each visitor with a smile and offer your help without being too pushy;
- Make every customer feel unique – try to make shopping a unique experience for each of your customers. While offering assistance with shopping, ask the customer their name and make the conversation personal by using the name. You can also offer personalized gift cards with the customer’s name on it;
- Stay in touch with your customers – use your mailing list and the details provided by your customers to congratulate them on their birthday and to send them personalized offers. This kind of personalized attention can efficiently build trust and will give you lots of loyal customers.